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<div class="window-content terms">
    <h1><span style="text-transform:none;">SpotsHUB</span> Terms and Conditions</h1>
    <p>All SpotsHUB customers acknowledge and accept the following SpotsHUB EXPRESS Service Terms and Conditions.</p>

    <h3>Non-Waiver</h3>
    <p>Any failure by SpotsHUB to enforce or apply any part of the SpotsHUB EXPRESS Terms and Conditions does not constitute a waiver of that term and/or condition and does not otherwise compromise SpotsHUB's right to enforce such term and/or condition later.</p>

    <h3>Account Usage Limitation</h3>
    <p>SpotsHUB does not allow multiple users to access one customer's account to place orders at the same time. SpotsHUB does not assume any responsibility for losses or delays due to the misusage of the account.</p>

    <h3>Additional Charge</h3>
    <p>Any additional charge(s) resulting from customer errors (e.g., misreported number of packages, misreported package size or weight, change of address etc.) will be automatically applied to the customer’s credit card on file or the credit card that the customer has used to place the order with.</p>

    <h3>Additional Insurance against Loss or Damage (AI)</h3>
    <p>SpotsHUB provides FREE insurance coverage against damage or loss for the first $20 of the declared value of each package.</p>
    <p>Any damaged or lost package without a declared value will be covered for $20 only.</p>
    <p>Customer may purchase additional insurance coverage in increments of $20 up to a maximum of $5,000 for most items. The cost of additional insurance is $0.40 per $20 of declared value (after the first $20). Additional insurance must be selected when placing the order to ensure that it is properly captured and linked to the unique tracking number of the customer's package.</p>
    <p>The maximum amount payable by SpotsHUB for shipments containing coins, jewelry and/or precious stones and/or metals is $500. For shipments containing gift certificates, gift cards and/or pre-paid phone cards, the maximum amount payable is $100. SpotsHUB reserves the right to independently review and verify any claim made by customer arising from any damaged or lost package.</p>
    <p>If both Vertical Handling/Fragile Package service and additional insurance coverage are selected, the maximum amount payable against any claims is the declared value of the package.</p>

    <h3>Age Requirement</h3>
    <p>All SpotsHUB customers have to reach the age of majority in their province of residency. All deliveries that require a signature have to be accepted and signed by the receiver (or a representative of the receiver) who has reached the minimum age requirement in his/her province of residency.</p>

    <h3>Agreement to Leave Package</h3>
    <p>Any package delivered under the authorization and direction of this Agreement is deemed to be received in good order. SpotsHUB shall not be liable for any loss or damage to the package after it has been delivered as instructed in this Agreement.</p>

    <h3>Billing Period</h3>
    <p>For Business Invoice Account Users, all services are billed on a semi-monthly basis. For services provided between the 1st and 15th, customer will receive an invoice on the 16th of the same month, or on the next business day. For services provided between 16th and the end of the month, customer will receive an invoice on the 1st of the next month, or on the next business day. All payments are due within 15 days of receipt of the invoice.</p>

    <h3>Change in Order</h3>
    <p>To remove a package from an order or to change the pickup or delivery address, please contact the SpotsHUB Customer Service Team. A service fee of $5 per package plus the fuel surcharge and GST will be applied once the package is picked up by driver. A minimum of $6.04 will be charged for any failed pickup package(s). Packages with shipping fees greater than $6.04 will be charged for $6.04 only and the balance will be refunded. Any delivery address changes may result in delay of delivery.</p>

    <h3>Communication from SpotsHUB</h3>
    <p>SpotsHUB customer may receive communications from SpotsHUB from time to time. SpotsHUB customer can change their notification preferences at any time by emailing SpotsHUB at <a href="mailto:info@spotshub.com">info@spotshub.com</a>.</p>

    <h3>Damages or Loss</h3>
    <p>Any damage or loss claims against SpotsHUB drivers by customer must be reported to the SpotsHUB Customer Service Team immediately upon time of delivery, unless the damage or loss is not clearly evident upon delivery. If the damage or loss is not noticed upon delivery, all claims must be made within 48 hours from the time that the order was ready for pickup.</p>

    <h3>Dangerous Goods (DG)</h3>
    <p>SpotsHUB is licensed to ship dangerous goods. The Customer must correctly fill in the shipping name, hazard class, UN number, packing group, and Emergency Response Assistance Plan (ERAP) reference and phone number on the shipping document when choosing this service. The customers will assume the liabilities for damages and injuries incurred, penalties assessed, and/or any other legal consequences due to improper packaging and labeling of packages that contain dangerous goods.</p>

    <h3>Delivery Attempt</h3>
    <p>We may deliver to someone other than the person or entity named as the receiver at the delivery location.</p>

    <h3>Delivery Time</h3>
    <p>SpotsHUB does not guarantee precise delivery times. All delivery time frames provided are estimates, based on having ideal conditions.</p>

    <h3>Fragile Packages (FG)</h3>
    <p>No claims against fragile package will be considered unless the description on the shipping label is clearly indicated “FG”. Any fragile packages, without proper notification to SpotsHUB ahead of time, will travel at the risk of the shipper and SpotsHUB shall assume no liability against damage claims. SpotsHUB reserves the right to make price adjustments for any package that has fragile markings, but for which Fragile Package service is not selected. Maximum payable to any damage claims of fragile package is $150. SpotsHUB reserves the right to independently review and verify any claims made by customer.</p>

    <h3>Inspection of Shipments</h3>
    <p>SpotsHUB may, at its sole discretion, open and inspect any shipment without notice.</p>

    <h3>Items SpotsHUB Does Not Ship</h3>
    <ul>
        <li>Tobacco products</li>
        <li>Cash and currency</li>
        <li>Firearms, ammunition, explosives and other weapons</li>
        <li>Hazardous waste, including, but not limited to, used hypodermic needles or syringes, or other medical waste</li>
        <li>Human corpses, human body parts, human embryos, or cremated or disinterred human remains</li>
        <li>Live animals, fish, insects, and animal carcasses</li>
        <li>Lottery tickets and gambling devices</li>
        <li>Packages that are wet, leaking or emit an odor of any kind</li>
        <li>Items that require us to obtain a local or provincial license for their transportation</li>
        <li>Other illegal items that are not mentioned above</li>
    </ul>
    <p>SpotsHUB reserves the right to refuse, hold or return any package and may do so at its sole discretion without any provision of liability. SpotsHUB is not liable for delay of, loss of or damage to a shipment of any prohibited item. Customer agrees to indemnify SpotsHUB for any fees and/or expenses SpotsHUB incurs as a result of customer’s violation of any local/provincial/federal laws and regulations.</p>

    <h3>Limitations on Legal Actions</h3>
    <p>Any right customer might have to damages, refunds, credits or any other legal relief against SpotsHUB under any cause of action arising from the transportation of any package shall be relinquished unless customer files an action within one year from the date of delivery of the package or from the date on which the package should have been delivered.</p>

    <h3>Limited Liabilities</h3>
    <p>SpotsHUB shall not be liable for any loss or damage due to improper packaging or labeling of an item. SpotsHUB shall not be liable for any loss caused by delayed delivery.</p>

    <h3>No Signature Required (NS)</h3>
    <p>By selecting this option, customer authorizes SpotsHUB to leave the package (excluding Dangerous Goods) at receiver's front door without a signature as the Proof of Delivery.</p>

    <h3>Order Cancellation</h3>
    <p>To cancel an order, please contact the SpotsHUB Customer Service Team. The order cannot be cancelled and a service fee of $5 per package plus the fuel surcharge and GST will be applied once the order is picked up by driver.</p>

    <h3>Package Weight and Measurement</h3>
    <p>SpotsHUB reserves the right to verify the weight and/or dimensions of the packages. If the actual weight/dimensions are different from what was stated on the shipping label, SpotsHUB will adjust the shipping price accordingly. SpotsHUB reserves the right to charge a $10 service fee per package on handling the adjustment.</p>

    <h3>Payment Terms</h3> 
    <p>For Business Invoice Account users, payments can be made by pre-authorized credit card payment or by cheque. For customers who have selected cheque as payment method, SpotsHUB will charge the balance to the credit card on file if a payment is past due for more than 15 days. In the case of a bounced cheque, NSF fees will be added on to the overdue balance. The interest will accrue monthly at 4.00% on overdue balances. If a cheque is received after the payment has been cleared by credit card, the cheque will be returned. If a payment is past due for more than 30 days, SpotsHUB reserves the right to terminate service without notice. </p>

    <h3>Perishable Items</h3>
    <p>SpotsHUB provides shipping service for perishable items; however, the items will be shipped without refrigeration and the quality (i.e., the freshness) of the items is not guaranteed..</p>

    <h3>Pharmaceuticals</h3>
    <p>Customer is responsible for complying with all applicable local and provincial laws and regulations governing the shipment of pharmaceuticals. Packages containing pharmaceuticals must not have labels or other written notice that a pharmaceutical is contained within.</p>

    <h3>Pickup Time</h3>
    <p>Packages must be properly packed, with an attached shipping label, and ready to be picked up. SpotsHUB will not reimburse the shipping fee when a pickup is attempted but unsuccessful. If customer requests a pickup from a location that is different from his/her current location, please notify the sender to have the package ready before the arrival of the driver.</p>

    <h3>Procedure for Unsuccessful Pickups and Deliveries</h3>
    <p>SpotsHUB provides one (1) pickup attempt for all packages. SpotsHUB provides up to two (2) delivery attempts free of charge for most packages. For any package that is delivered to a residential location with "No Signature Required" selected, SpotsHUB will only make one (1) delivery attempt.</p>
    <p>For all deliveries, following the final unsuccessful delivery attempt, the package will be stored in the SpotsHUB warehouse available for pickup in person. Any package that is not picked up by the receiver within 7 days from the final delivery attempt will be returned to the sender, or disposed of, by SpotsHUB.</p>
    <p>If customer wishes to pick up the package(s) from the SpotsHUB warehouse, please contact the SpotsHUB Customer Service Team to arrange an appointment. </p>

    <h3>Proof of Delivery</h3>
    <p>Proof of Delivery can be provided upon request. Please contact the SpotsHUB Customer Service Team for detailed inquiries.</p>

    <h3>Rate Quotations</h3>
    <p>Rates and service quotations by SpotsHUB employees are estimates and final rates and service fees may vary from the quotes based upon the actual shipment we receive. Any discrepancy between the shipping rates stated on our website and other written or oral quotes concerning the shipping rates will be resolved by using the shipping rates stated on our website.</p>

    <h3>Reference</h3>
    <p>Any special instructions provided on the reference field in regard to scheduled pickup or delivery request may be disregarded without notice by SpotsHUB.</p>

    <h3>Residential Charge (RC)</h3>
    <p>An additional fee of $2 per package will apply if the delivery location is a residential location. A residential location is defined as a location that is a home, including a business operating out of a home. For any package that is delivered to a residential location with "No Signature Required" selected, the $2 fee will be waived; however, SpotsHUB EXPRESS will only make one delivery attempt. Any package that is not picked up by the receiver within 7 days from the final delivery attempt will be returned to the sender.</p>

    <h3>Security Deposit</h3>
    <p>No interest will be paid to customer on any security deposit held by SpotsHUB unless expressly required by any law to which SpotsHUB is subject to. If the services are terminated, SpotsHUB will either, at its discretion, return any remaining security deposit to customer or apply it against the outstanding balance on customer's account. SpotsHUB will charge a processing fee of thirty dollars ($30) if SpotsHUB has to apply the security deposit against any outstanding final balance on customer's account. If there is an outstanding balance on the security deposit remaining after payment of the final balance on customer's account, the remainder will be refunded to customer by cheque to the mailing address on the account or to such other mailing address provided by customer approximately thirty (30) days following the termination of the services, or within such other period as expressly required by any law to which SpotsHUB is subject to.</p>

    <h3>Shipping Address</h3>
    <p>All SpotsHUB customers are required and responsible for providing accurate information on receiver names, pickup addresses, delivery addresses, cell phone numbers and email addresses.</p>

    <h3>Signature Required</h3>
    <p>Customer may require SpotsHUB to obtain a signature before releasing a package.</p>

    <h3>Special Delivery Location</h3> 
    <p>SpotsHUB is currently unable to accommodate special delivery requests upon delivery that involve third parties (e.g., neighbor).</p>

    <h3>SpotsHUB Letter Size Package</h3>
    <p>SpotsHUB Letter Size Package is one whose length is less than 12 in., width is less than 9 in. and height is less than 1 in., and whose weight is less than 2 lb. SpotsHUB reserves the right to verify the dimension and/or weight of the packages. A $10 service fee per package will apply for any incorrect reporting of dimension and/or weight.</p>

    <h3>Surcharge</h3>
    <p>All packages and the additional services are subject to the fuel surcharge. The fuel surcharge applied to all shipments regardless of the final destination. SpotsHUB EXPRESS dynamic fuel surcharge rate is based upon the average price of regular unleaded gasoline in the local shipping area. SpotsHUB reserves the right to assess a fuel surcharge on shipments without notice.</p>

    <h3>Undeliverable Shipments</h3>
    <p>When practicable, SpotsHUB will contact the shipper for instructions on returning or otherwise disposing of an undeliverable shipment. If the shipper requests a return, it will be delivered by SpotsHUB EXPRESS with shipping charged to the original shipper.</p>

    <h3>Unpacked/Unsealed or Loose Package</h3>
    <p>SpotsHUB shall not assume responsibility for losses, damaged items, or delay due to any packages or shipping containers that are not fully/properly packed. This policy also applies to improper labeling of packages.</p>

    <h3>Vertical Handling (VH)</h3>
    <p>No claims against package damage due to improper handling orientations will be considered unless the description on the shipping label is clearly indicated “VH”. For any packages that require vertical handling without selection of the Vertical Handling service, will travel at the risk of the shipper and SpotsHUB shall assume no liability for damage claims. Maximum amount payable against any damage claims of a package that requires vertical handling is $50. SpotsHUB reserves the right to independently review and verify any claims made by customer.</p>

    <h3>Waiting Time</h3>
    <p>The time allotment per pickup is two (2) minutes upon the arrival of driver. Package will not be received if it is not ready for pickup after two (2) minutes. SpotsHUB will not reimburse the delivery fee for an unsuccessful pickup.</p>

    <h3>Entire Agreement</h3>
    <p>Rates, fees and service areas are subject to change without notice. Terms and Conditions may also be changed without notice. We make no warranties, express or implied.</p>

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